Navigating Terminal B Pickup and Drop-Off at Boston Logan

Boston Logon Airport Terminal B path

Terminal B at Boston Logan Airport serves thousands of passengers every day, mainly those flying with American Airlines and United Airlines. Because this area stays busy from morning to night, understanding how the pickup and drop-off process works is very important. When drivers know the correct lanes, signs, and traffic flow, they save valuable time, avoid confusion, and prevent any curbside issues. This step-by-step guide walks you through everything you need to know so you can handle Terminal B confidently and start your trip without stress.

Arrive Early and Understand the Lane Setup

Massport has updated the lane system at Terminal B to keep traffic moving, especially during busy hours. Choosing the right lane as soon as you approach is important.

Key Drop-Off Rules for Drivers

Approach:
Follow the signs on the arrivals level, stay in the far-right lane, and take the ramp up to the departures level.

Inner Lane (Active Unloading):
This lane is closest to the terminal. It is only for active unloading of passengers and luggage. Move forward as space becomes available.

Outer Lane (Through Traffic):
Use this lane if you are driving through or making a very quick stop with light luggage. Do not wait or stay idle here.

Airline Door Locations:
Knowing the correct check-in door helps reduce walking for passengers.

  • American Airlines: Doors B101–B110 (south side)

  • United Airlines: Doors B201–B210 (north side)

Safety and Rules to Follow

  • Do not stop in a crosswalk; officers issue tickets immediately.

  • Keep your hazard lights on and open the trunk only while actively unloading.

  • No waiting or circling is allowed at the curb.

Peak Hours:
Add an extra 10–15 minutes during busy times: 6:00 a.m.–9:00 a.m. and 4:00 p.m.–7:00 p.m.

Simplify the Process with Patriots Limousine & Car Service Boston

Man in suit pulling luggage while approaching a car outside airport.

Families with car seats, business travelers with several bags, and anyone flying during busy hours often avoid the curbside rush by booking a private ride. A reserved sedan or SUV arrives at the correct airline door, the chauffeur handles the luggage, and passengers step out calm and prepared for their flight.

Travelers who book with Patriots Limousine & Car Service Boston get:

  • Real-time flight tracking so the ride arrives exactly when needed

  • Meet-and-greet service inside the terminal for international flights or elderly passengers

  • Direct curb access without circling, waiting, or worrying about parking tickets

  • Large trunk space for items like golf clubs, skis, or wedding gowns

  • One simple reservation that removes the stress of parking, carrying heavy bags, and saying rushed goodbyes

Simplified Terminal B Pickup Guide

Picking someone up at Terminal B requires understanding Logan Airport’s rules, which do not allow waiting at the curb. Chauffeurs must follow the airport’s traffic system to avoid delays or fines.

Here are the important steps for a smooth pickup:

1. Wait Off-Site First (Required)

Cell Phone Lot:
This is the most important step. All chauffeurs must wait in the free Cell Phone Lot near the airport entrance until the passenger is ready.

What to Do:
Stay in the lot until your passenger has landed, collected their luggage, and is standing at the official pickup area. Only leave the lot when the passenger calls and confirms they are ready to be picked up.

2. Use the Designated Pickup Location

No Curbside Pickup:
Logan Airport does not allow pickups at the arrivals curb because it causes traffic jams.

Official Pickup Area:
All friends, family, and personal vehicles must use Terminal B Garage, Level 1. Follow signs for “B Garage Pickups.”

How It Works:
Drive up the ramps to the garage, take a ticket, and go to Level 1. You can wait there for your passenger. Most drivers get a 15–20 minute grace period before any parking fees apply.

3. Commercial Services (Taxis and Car Services)

  • Taxis: Use the designated taxi pool on the ground level.

  • Airport Car Services: Many companies have assigned pickup spots or may also use Terminal B Garage Level 1 based on their instructions.

Backup Plans & Terminal Connectivity

Gate changes or delays happen daily. Understanding Logan’s layout prevents last-minute panic. This section addresses common traveler contingencies.

Drop-Off Alternatives & BOS Connections:

Scenario Location/Action Details
Short-Term Wait Cell-Phone Lot Located about five minutes from the terminal, this free lot allows drivers to wait until passengers confirm they are ready.
Needs Extra Time Terminal B Garage (Short-Term) Use this garage for short-term paid parking if you need extra time to help passengers inside the terminal.
Terminal B to E Moving Walkway Terminal B is connected to Terminal E by a climate-controlled moving walkway for many international flights.
Terminal B to A/C Shuttle Bus Use the free Massport shuttle bus to reach Terminal A (Delta, WestJet) or Terminal C (JetBlue, Aer Lingus).
Rideshare Pickup Terminal B Garage, Level 3 All Uber and Lyft pickups occur on Level 3 of the Terminal B Garage, not at the main curb.

Depart Calm and Arrive Confident

A smooth Terminal B drop-off depends on two things: choosing the right lane and unloading without delays. Give yourself a little extra time during busy hours, know the exact doors for your airline (American or United), and consider using a professional car service in Boston if you want added comfort. By following these steps, even Logan’s busiest terminal becomes an easy part of your trip.